October 2025
Healthcare data such as patient’s medical records, diagnosis, financial information, NRIC is considered highly sensitive. Privacy breaches can lead to significant harm to the patients (e.g., identity theft, discrimination) as well as severe penalties for the organisation. …
September 2025
A multi-generational workforce, encompassing Baby Boomers, Generation X, Millennials, and Generation Z, is a powerful business asset – if you are equipped to harness it. The ability to leverage a combination of different perspectives, skills, and …
August 2025
Are you still using traditional interview methods in identifying the best candidates for your company? Do hypothetical questions, such as “What would you do if…?”, or “Tell me about yourself” sound familiar to you? These questions tend …
July 2025
Your managers are the direct link between organisational goals and employee execution. They are responsible for setting clear expectations and goals to guide their team members …
June 2025
Effective clinic operation is of paramount importance for the success and sustainability of any healthcare business. They have a direct impact on patient satisfaction, financial health, and the overall reputation of the clinic …
May 2025
Over the course of history, we have seen legendary leaders with different styles across the political and business realms: From the autocratic leadership style of Margaret Thatcher (former Prime Minister of United Kingdom) and our founding …
April 2025
Equipping your front-line customer service staff with the right skillsets through customer service training can lead to higher customer satisfaction which builds customer loyalty and results in recurring…
March 2025
In a world where industries are evolving rapidly, organisations must constantly adapt and innovate to stay ahead. Traditional problem-solving approaches often fall short in…
February 2025
Performance appraisals have long been a standard practice in organisations worldwide, designed to assess employee productivity, set goals, and identify areas for improvement.
February 2025
In Singapore, the National Registration Identity Card (NRIC) number is a critical personal identifier, integral to various administrative and commercial activities…
January 2025
Artificial Intelligence (AI) has become a significant force in reshaping industries across the globe, and Human Resource Management (HRM) is no exception. As organizations strive to remain competitive…
September 2024
Design Thinking is a powerful methodology that has revolutionized the way we approach problem-solving and innovation. It is a human-centered, iterative process that focuses on understanding the needs of the users…
August 2024
Performance management is an important aspects of company success, with a direct influence on employee productivity…
July 2024
Employee engagement is the new buzzword that can have a substantial impact on organisational performance. Employees that are engaged and motivated are more productive…
June 2024
In an evolving and ever-changing business landscape, leadership is a vital component that determines organisational success and sustainability. Leadership styles give a framework for comprehending…
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