Building Service Loyalty

These programmes focus on equipping you with the basic to intermediate service skills and knowledge to create a unique customer or patient experience in your organisation.

Intro & Requirements

Aims & Objectives

Course Outline

This workshop focuses on maintaining customer/patients relationships by building confidence in the organisation and fostering a sense of loyalty.

Duration
2 days

Pre-requisite

Managers or individuals who are responsible for creating customer/patient experience in their organisations.

Objectives

To identify what delights the customers/patients
To create new service opportunities and overcome service challenges
To develop a team of service champions to lead the service initiatives

Outline

Review the organisation’s products and service offerings
Methods to establish customer’s/patient’s rapport
Design new service opportunities to enhance the service experience
Establish solutions to overcome service challenges
Build a like-minded team of service champions to drive performance

Our Programmes

Programmes Calendar

Get In Touch with Us

ARK LEADERSHIP & LEARNING

A fully-owned subsidiary of Medinex Limited

51 Goldhill Plaza # 22-03

Singapore 308 900

Tel (65) 6604 6330

WA (65) 8023 3505

Email: llearning@arkgroup.com.sg