Engaging Customers With Different Personalities

These programmes focus on equipping you with the basic to intermediate service skills and knowledge to create a unique customer or patient experience in your organisation.

Engaging Customers with Different Personalities
Intro & Requirements
Aims & Objectives
Course Outline

This workshop aims to help individuals to identify the appropriate approach to service customers/patients with different personalities.

Duration
1 day

Pre-requisite

Managers or Individual contributors who are responsible to engage and manage conflicting situations with customers/patients.

Objectives

  • To identify the different personality types/styles
  • To adopt the appropriate approach when servicing the various personality types/styles
  • To manage conflicts using the ‘right’ types/styles

Outline

  • Discover your own personality types/styles
  • Identify the strengths and limitations for the different personality types/styles
  • Understand how to manage personality types/styles that are different from yours
  • Manage conflicts based on personality types/styles
  • Identify methods to enhance service collaboration

Get In Touch with Us

ARK LEADERSHIP & LEARNING

A fully-owned subsidiary of Medinex Limited

111, North Bridge Road #23-04 Peninsula Plaza, Singapore 179098
Tel: +65 6604 6330
Fax: +65 6604 6334
Email: llearning@arkgroup.com.sg

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