These programmes focus on equipping you with the basic to intermediate service skills and knowledge to create a unique customer or patient experience in your organisation.
Intro & Requirements
Aims & Objectives
Course Outline
This workshop aims to help individuals to identify the appropriate approach to service customers/patients with different personalities.
Duration 1 day
Pre-requisite
Managers or Individual contributors who are responsible to engage and manage conflicting situations with customers/patients.
Objectives
To identify the different personality types/styles
To adopt the appropriate approach when servicing the various personality types/styles
To manage conflicts using the ‘right’ types/styles
Outline
Discover your own personality types/styles
Identify the strengths and limitations for the different personality types/styles
Understand how to manage personality types/styles that are different from yours
Manage conflicts based on personality types/styles
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