Engaging Customers With Different Personalities

These programmes focus on equipping you with the basic to intermediate service skills and knowledge to create a unique customer or patient experience in your organisation.

Intro & Requirements

Aims & Objectives

Course Outline

This workshop aims to help individuals to identify the appropriate approach to service customers/patients with different personalities.

Duration
1 day

Pre-requisite

Managers or Individual contributors who are responsible to engage and manage conflicting situations with customers/patients.

Objectives

To identify the different personality types/styles
To adopt the appropriate approach when servicing the various personality types/styles
To manage conflicts using the ‘right’ types/styles

Outline

Discover your own personality types/styles
Identify the strengths and limitations for the different personality types/styles
Understand how to manage personality types/styles that are different from yours
Manage conflicts based on personality types/styles
Identify methods to enhance service collaboration

Our Programmes

Programmes Calendar

Get In Touch with Us

ARK LEADERSHIP & LEARNING

A fully-owned subsidiary of Medinex Limited

51 Goldhill Plaza # 22-03

Singapore 308 900

Tel (65) 6604 6330

WA (65) 8023 3505

Email: llearning@arkgroup.com.sg