Excellence In Service

These programmes focus on equipping you with the basic to intermediate service skills and knowledge to create a unique customer or patient experience in your organisation.

Intro & Requirements

Aims & Objectives

Course Outline

This workshop focuses on creating strategies to foster positive customer experiences and deliver service excellence throughout the engagement lifecycle, including service recovery.

Duration
1 day

Pre-requisite

Individual contributors who would like to excel in their service competencies.

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Objectives

To demonstrate effective communication skills when interacting with customers/patients
To project a professional image and persona when managing customers/patients
To handle customer feedback in a professional manner

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Outline

Understand the principles of effective communication
Exercise both verbal and non-verbal communication skills
Project a professional and personal image
Identify the types of customers & their expectations
Adopt the 5 Service Levels for prompt and quality delivery
Steps to Service Recovery
Manage feedback using C.A.R.E

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Our Programmes

Programmes Calendar

Get In Touch with Us

ARK LEADERSHIP & LEARNING

A fully-owned subsidiary of Medinex Limited

111, North Bridge Road #23-04 Peninsula Plaza, Singapore 179098
Tel: +65 6604 6330
Fax: +65 6604 6334
Email: llearning@arkgroup.com.sg