Delivery Frontline Service

These programmes focus on equipping you with the basic to intermediate service skills and knowledge to create a unique customer or patient experience in your organisation.

Info & Requirements

Aims & Objectives

Course Outline

This workshop focuses on managing the various frontline touch points to deliver a unique customer experience. This workshop can be customised according to the different types of industry you are in.

Duration
1 day

Pre-requisite

Individual contributors who are serving customers/patients on-site, via phone or written communication.

Objectives

To be equipped with the skills to manage the different touch points in the frontline
To create an engaging conversation with the customers/patients
To exercise professional phone and email etiquettes

Outline

Identify the touch points to create an unique service experience
Establish and embrace the service standards for the touch points
Using the 3 Vs to engage your customers or patients
Beware of the 3 levels of listening and use the right level
Answering the call with a SMILE
Delivering service through effective written communication

Our Programmes

Programmes Calendar

Get In Touch with Us

ARK LEADERSHIP & LEARNING

A fully-owned subsidiary of Medinex Limited

51 Goldhill Plaza # 22-03

Singapore 308 900

Tel (65) 6604 6330

WA (65) 8023 3505

Email: llearning@arkgroup.com.sg