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Leadership and Learning

Info & Requirements

This workshop aims to help individuals to transit smoothly into the healthcare sector. You will be equipped with the essentials knowledge and skills to perform the role as the clinic executive/manager more effectively.

 

Duration
3 days

 

Pre-requisite

New or existing clinic executives or managers who are responsible for running the operations.

 

Objectives

  • To manage the end-to-end process in clinic operations
  • To create a unique patient experience
  • To comply with the regulatory requirements and guidelines

 

Outline

  • Overview of the 10 essential touch points in clinic operations
  • Deep dive into the competencies required for each touch points e.g., registration, dispensing medication, collections, etc.
  • Know-how of using the clinic management system
  • Process claims and payments
    Inventory management
  • Identify and lead the service culture
  • PDPA and relevant compliance